Privacy Commitment
T2ONLINE was established with a strong commitment to trust, integrity, and the delivery of high-quality professional services. Customer satisfaction and the protection of personal information are central to our operations. This Privacy Policy explains what personal information we collect, how it is used and disclosed, the measures we take to safeguard it, and the rights you have in relation to your personal information.
Personal Information We Collect
We collect personal information about you either directly from you or through individuals or organizations acting on our behalf. This information may include, without limitation:
- Details you provide when completing income tax documentation, such as your name, address, Social Insurance Number, and other identifying or contact information, along with financial and tax-related data;
- Your email address;
- Billing and payment information, including credit or debit card details such as card number and expiration date.
How We Use Your Personal Information
The personal information you provide is used primarily to prepare and file your income tax return and to deliver other financial or tax-related services or information you request. These services may include, but are not limited to, mortgages, hypothecs, investments, banking services, legal plans, insurance products, and financial planning services. Your information is also used for internal administrative and billing purposes.
We may additionally use your personal information to better understand your preferences and needs, allowing us to inform you—by mail, telephone, or email—about existing or upcoming products and services and to customize marketing communications that may be relevant to you.
Limited Disclosure of Personal Information
T2ONLINE does not sell, rent, or trade personal information. We disclose personal information only with your consent or where disclosure is permitted or required by law.
In certain circumstances, personal information may be shared as follows:
- With our affiliates, franchise locations, or financial services partners to provide the services and information described above;
- With service providers or affiliates that perform services or functions on our behalf. In such cases, these parties are contractually restricted from using your personal information for any purpose other than providing services to us and are required to treat it as confidential;
- With affiliated or non-affiliated third parties where required or permitted by law, including disclosures necessary to process loans or financial products you request, facilitate services through franchisees, process credit card transactions, conduct audits, comply with legal or regulatory processes
(such as subpoenas, court orders, or government requests), or in connection with a sale, transfer, or restructuring of our business or assets.
We may also use or disclose aggregated information that does not identify you personally and is compiled from personal information.
Safeguarding Your Personal Information
T2ONLINE employs security measures appropriate to the sensitivity of the personal information we maintain in order to protect it against unauthorized access, use, or disclosure.
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as otherwise permitted or required by law.
Your Rights and Choices
You may contact us at any time by phone at (514) 484-8778 or by email at info@2tonline.ca to request access to your personal information for the purpose of verifying its accuracy, requesting corrections, or withdrawing consent to certain uses or disclosures of your information. Withdrawal of consent may be limited where the information is required to deliver services you have requested, to manage your accounts, or where retention or disclosure is required by law.
Due to the sensitive nature of the personal information we hold, our internal policies do not permit the disclosure of personal information by telephone or email. Alternative arrangements will be made to allow you to access your information securely.
If you require additional details regarding our privacy practices or wish to access or update your personal information, please contact us using the information above.
Updates to This Privacy Policy
If we make changes to this Privacy Policy, the revised version will be posted on this website. Should we intend to use or disclose your personal information in a manner materially different from what was stated at the time of collection, we will notify you by email. You will be given the opportunity to consent to such changes, unless the new use or disclosure is necessary to provide a service you have requested or is otherwise permitted or required by law.
Affiliated Business Arrangements
To enhance and expand our financial service offerings, T2ONLINE may enter into arrangements with other financial institutions. As part of these affiliated business arrangements, we may share personal information with such institutions, and they may use or disclose that information to provide you with financial or tax-related services, information, or for purposes such as debt collection. Additional details regarding use and disclosure are outlined above.
Consent
Unless you advise us otherwise using the contact information provided above, your access to this website or your use of T2ONLINE’s products and services constitutes your consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.
